1. Introduction
Chetana Financial Services Private Limited ("Chetana", "we", "our", or "us") respects the privacy of users of the Chetana Collection App. This Privacy Policy explains how information is collected, used, stored, and protected when authorized employees use the application.
2. Information We Collect
The application may collect or process the following information:
- Employee name, employee ID, mobile number, and login information.
- Customer collection status, payment remarks, follow-up details, and call outcomes.
- Device information such as device model, operating system, app version, and IP address.
- Location information, only when required for authorized field collection activities.
- Camera or file access, only when users upload authorized documents or collection proof.
- Notification tokens required to send work-related alerts.
- Application activity and audit logs for security and operational purposes.
3. How We Use Information
Information may be used to:
- Authenticate authorized employees.
- Assign and manage collection-related work.
- Record collection updates and customer follow-ups.
- Synchronize information with authorized company systems.
- Maintain security, audit trails, and regulatory records.
- Improve application reliability and performance.
- Prevent unauthorized access, misuse, and fraud.
4. App Permissions
The app may request the following permissions when required:
- Internet: To connect securely with company systems.
- Camera: To capture authorized documents or collection proof.
- Location: To support approved field collection activities.
- Notifications: To send work assignments and operational alerts.
- Storage or files: To upload or download authorized business documents.
5. Data Sharing
We do not sell or rent personal information. Information may be shared only with authorized employees, approved service providers, internal company systems, auditors, regulators, or government authorities when required by law.
6. Data Security
We use reasonable administrative, technical, and organizational measures to protect information from unauthorized access, alteration, disclosure, misuse, or loss. Access is limited to authorized users based on their role.
7. Data Retention
Information is retained only for as long as necessary for business, contractual, audit, regulatory, and legal requirements. Information may then be deleted, anonymized, or archived according to company policy.
8. User Rights and Requests
Authorized users may request correction of inaccurate employee information or raise privacy-related concerns through their company administrator or the contact details provided below.
9. Children's Privacy
The app is intended only for authorized employees and business users. It is not designed for children.
10. Changes to This Policy
We may update this Privacy Policy when required. The updated version will be published on this page with a revised effective date.
11. Contact Us
Chetana Financial Services Private Limited
Email: support@chetanafinance.com